# Maxxis Smoke Shop Warranty & Guarantee
## Your Satisfaction is Our Priority
At Maxxis Smoke Shop, we are dedicated to providing you with top-quality cultural accessories and products. We appreciate your trust in us when you make a purchase, and we want to ensure your complete satisfaction. This Warranty & Guarantee page outlines our policies, conditions, procedures, and terms for refunds and returns to make your shopping experience as hassle-free as possible.
## Warranty Coverage
1. **Product Quality Assurance**: We guarantee that all products available at Maxxis Smoke Shop meet high-quality standards. If you receive a damaged or defective product, we will promptly replace it or issue a refund.
2. **Manufacturer's Warranty**: Certain products may come with a manufacturer's warranty. Please consult the specific product's documentation for details on manufacturer warranties.
## Return and Refund Conditions
To initiate a return or refund, please adhere to the following conditions:
1. **Within two weeks **: Returns and refund requests must be made within 14 days from the date of purchase. We will not accept returns or process refunds for items requested beyond this time frame.
2. **Original Condition**: The item must be in its original, unused condition, with all packaging, tags, and accessories intact.
3. **Proof of Purchase**: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns and refunds.
4. **Herb Products**: Due to health and safety regulations, we cannot accept returns or issue refunds for Herb accessories that are used.
## Procedures for Returns and Refunds
Follow these steps to initiate a return or refund:
1. **Contact Us**: Reach out to our customer service team within the 14-day window via email at maxxissmokeshop@gmail.com(mailto:maxxissmokeshop@gmail.com) or by phone at [857-999-6077]. Provide your order number and a brief explanation of the issue.
2. **Return Authorization**: Upon contacting us, we will assess your request and provide you with a Return Authorization (RA) number if your request is eligible.
3. **Packaging**: Securely pack the item in its original packaging along with all accessories and include the RA number on the package.
4. **Shipping**: Send the package to our designated return address, which will be provided with the RA number. Please note that you are responsible for the return shipping costs.
5. **Inspection**: After receiving the returned item, our team will inspect it to ensure it meets the conditions outlined above.
6. **Refund/Replacement**: If the return is approved, we will process your refund or dispatch a replacement, depending on your preference and product availability.
## Refund Processing Times
Refunds will be processed within 7-10 business days from the date we receive the returned item. Please be aware that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
## Certification for Undelivered Items
In the unfortunate event that you encounter issues with items not being delivered by the carrier, please follow these steps:
1. **Contact Us**: Notify us of the undelivered item as soon as possible, and we will initiate an investigation with the carrier.
2. **Carrier Investigation**: We will work closely with the carrier to resolve the issue and track the status of your shipment.
3. **Resolution**: Depending on the outcome of the investigation, we will either resend the item or issue a refund.
## Contact Us
If you have any questions or require further assistance regarding our Warranty & Guarantee policy, please do not hesitate to contact our customer service team at [maxxissmokeshop@gmail.com](mailto:maxxissmokeshop@gmail.com) or by phone at [1-857-999-6077]. We are committed to serving you and ensuring your satisfaction with every purchase.
Maxxis Smoke Shop reserves the right to modify or update this Warranty & Guarantee policy at any time. For the most current version, please refer to our website.
Thank you for choosing Maxxis Smoke Shop. We value your business and look forward to providing you with exceptional service!
